Shipping policy

Shipping Policy

Last Updated: September 2026

At Souqara, we serve customers across the United States. We work with a network of suppliers and fulfillment partners who prepare and ship orders using carriers and shipping services appropriate for each product and destination.

1. Order Processing

Orders are processed after successful payment authorization.

Processing times may vary depending on the product, supplier, inventory availability, and fulfillment location. Most orders are dispatched once the supplier has confirmed availability and completed order processing.

If an item becomes unavailable after your order is placed, we may contact you regarding the available options, which may include waiting for restocking, selecting an alternative product, or receiving a refund.

2. Shipping & Carriers

Souqara works with multiple suppliers and fulfillment partners, so the carrier used for your order may vary.

Depending on the product and delivery location, suppliers may use carriers such as USPS, UPS, FedEx, DHL, or other reputable delivery services.

The shipping method and applicable shipping charges, if any, will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times vary by product, supplier, fulfillment location, destination, and shipping method.

Any delivery timeframe displayed on our website or at checkout is an estimate and is not a guaranteed delivery date.

Delivery may occasionally be delayed due to carrier disruptions, severe weather, holidays, high shipping volumes, address issues, or other circumstances outside Souqara's reasonable control.

4. Order Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow the carrier some time to update the tracking information after the package has been handed over for shipment.

If your order contains products supplied by different suppliers, your items may be shipped separately and may arrive in multiple packages.

5. Supplier-Based Fulfillment

Some products listed on Souqara are fulfilled directly by our third-party suppliers or fulfillment partners.

The supplier may be responsible for:

Picking and preparing the product
Packaging the order
Selecting the appropriate carrier
Dispatching the shipment
Providing tracking information
Managing the initial shipment-handling process

Souqara coordinates with its suppliers and fulfillment partners to support customers with order and delivery-related concerns.

6. Shipping Charges

Shipping charges, when applicable, are calculated based on factors including the product, destination, package size and weight, supplier, and available shipping service.

The applicable shipping cost will be displayed at checkout before you place your order.

From time to time, Souqara may offer free shipping or promotional shipping rates subject to the applicable offer terms.

7. Delivery Address

Customers are responsible for providing a complete and accurate US delivery address when placing an order.

Souqara is not responsible for delays, failed deliveries, additional carrier charges, or returned shipments resulting from incorrect or incomplete address information provided by the customer.

If an order is returned because of an incorrect address or unsuccessful delivery, additional shipping or handling charges may apply before the order can be reshipped.

8. Lost, Damaged or Delayed Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact Souqara with your order details as soon as possible.

We may work with the relevant supplier and/or shipping carrier to investigate the issue and determine an appropriate resolution.

For damaged deliveries, please retain the packaging and provide photographs or other information if requested.

Carrier investigations may require additional time before a final resolution can be provided.

9. Delivery Attempts

Delivery attempts are determined by the shipping carrier and may vary depending on the carrier, destination, and type of shipment.

If a customer is unavailable to receive a package, the carrier may leave the package at the delivery address, attempt delivery again, redirect it to a pickup location, or return it to the sender, depending on its policies.

10. Multiple Shipments

Products purchased in the same order may be fulfilled by different suppliers and therefore may arrive separately.

You may receive multiple packages and tracking numbers for a single order.

This does not necessarily indicate that an item is missing from your order.

11. Shipping Restrictions

Certain products may have shipping restrictions based on product characteristics, supplier requirements, carrier policies, or applicable US laws and regulations.

Souqara reserves the right to restrict or cancel an order when delivery to a particular address is not reasonably possible.

12. Changes to This Policy

Souqara reserves the right to update this Shipping Policy from time to time to reflect changes to our suppliers, fulfillment arrangements, carriers, services, or applicable requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact Souqara through the contact information provided on our website.