Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Souqara. These Terms of Service govern your access to and use of the Souqara website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Souqara

Souqara operates an online retail platform serving customers within the United States.

We work with independent suppliers and brands, including suppliers participating through Shopify Collective, to offer products through our online store. Depending on the product, orders may be fulfilled and shipped directly by the applicable supplier or fulfillment partner.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You are purchasing products for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However:

Product colors and appearance may vary depending on your device or display.
Product images may be provided by suppliers or manufacturers.
Specifications and product information may be updated from time to time.
Product availability may change without notice.

We do not guarantee that every product description or website detail will always be completely accurate, current, or error-free.

4. Pricing

All prices displayed on Souqara are subject to change without prior notice.

We reserve the right to correct pricing, description, availability, or other listing errors.

If an order has been placed using an incorrect price resulting from an obvious error, we may contact you before processing the order or cancel the order and issue an applicable refund.

Any applicable taxes and shipping charges will be displayed during checkout where required.

5. Orders and Acceptance

Placing an order through Souqara constitutes an offer to purchase the selected products.

Your order is not considered fully accepted until it has been processed and confirmed by Souqara or the applicable fulfillment partner.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Payment issues
Shipping restrictions
Supplier fulfillment limitations
Incorrect customer information
Other legitimate business or legal reasons

If we cancel an order after payment has been received, an applicable refund will be issued to the original payment method.

6. Supplier-Based Fulfillment

Many Souqara products are sourced from independent suppliers through Shopify Collective or other supplier relationships.

Depending on the product, the supplier may be responsible for:

Product availability
Inventory management
Order preparation
Packaging
Shipment handling
Carrier selection
Dispatch
Tracking information

Supplier-specific product, shipping, or return requirements may apply.

Souqara will coordinate with the applicable supplier when customer assistance is required.

7. Shipping and Delivery

Shipping is available within the United States only unless otherwise stated.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

The carrier may vary depending on the supplier, product, destination, package characteristics, and available shipping services.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are subject to our Refund & Returns Policy and, where applicable, the return requirements of the supplier responsible for fulfilling the product.

Because Souqara works with multiple suppliers, return eligibility and procedures may vary between products.

Customers should contact Souqara before returning any product and should not send merchandise directly to a supplier without receiving return instructions.

9. Payments

Payments are processed through the payment methods and payment providers made available at checkout.

You agree to provide valid and accurate payment and billing information.

Souqara may refuse or cancel transactions where payment cannot be successfully authorized or where fraudulent or unauthorized activity is suspected.

10. Account Information

If you create an account with Souqara, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms of Service or are involved in fraudulent, abusive, or unlawful activity.

11. Acceptable Use

You agree not to use the Souqara website to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent activity.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Introduce malicious software or harmful code.
Copy, reproduce, scrape, or commercially exploit website content without permission.
Misrepresent your identity or payment information.
Use the website for unlawful or abusive purposes.

12. Intellectual Property

All content on the Souqara website, including logos, trademarks, graphics, text, design elements, photographs, and other materials, is owned by or licensed to Souqara or its respective suppliers, brands, or content providers.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization.

13. Third-Party Services

Souqara may use third-party services and platforms for functions including payment processing, analytics, marketing, shipping, fulfillment, customer support, and supplier management.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies, availability, or performance of third-party services to the extent permitted by applicable law.

14. Website Availability

We aim to keep Souqara available and operational; however, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, service-provider outages, or circumstances beyond our reasonable control.

15. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption or errors, or that every product listing will remain available.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Souqara will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase or use of products, except where such liability cannot legally be excluded.

Our liability, where legally permitted, will be limited to the remedies available under the applicable transaction, product, or service.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Souqara and its affiliates, partners, employees, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our services.

18. Privacy

Your use of Souqara is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and shared in connection with our website and services.

19. Changes to These Terms

Souqara may update these Terms of Service from time to time.

Changes become effective when the updated terms are published on our website, unless otherwise required by applicable law.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

20. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Souqara is legally established, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and other policies published on the Souqara website, constitute the applicable agreement governing your use of our website and services, except where otherwise required by law.

23. Contact Us

If you have questions regarding these Terms of Service, your order, or Souqara's services, please contact us through the contact information provided on our website.